Measures against corona from the city of Ostend
For general information, please call 0800 1 8400 (free number).
Administrative services in City Hall (Vindictivelaan) and the OCMW building (Edith Cavellstraat) are only accessible by appointment.
City Hall, vindictivelaan 1
City Hall is only accessible to citizens by appointment. Preferably, make your appointment with the Civil Affairs Department (Dutch: dienst Burgerzaken) and De Wegwijzer online. For other services, you need to make an appointment by telephone.
You can reach the City Hall every working day on 0800 1 8400 at following times:
- Monday to Wednesday: from 9 a.m. to 12 noon and from 1 p.m. to 4 p.m.
- Thursday: from 9 a.m. to noon and from 5 p.m. to 7 p.m.
- on Friday : from 9 a.m. to 12 p.m.
The City of Ostend requests all visitors to City Hall and the OCMW building:
- to always use the City Hall entrance via the Vindictivelaan / Alfons Pieterslaan.
- to follow the signposts on the ground as well as the guidelines of the employees.
- to come alone. If you don’t speak Dutch well enough or have a disability, 1 extra person can accompany you.
- to arrive on time.
- If possible, to wear a mouth mask and always maintain a social distance of 1.5 metres.
- To pay with Bancontact or Payconiq.
OCMW building, edith cavellstraat 15
The OCMW building is only accessible to citizens by appointment. You can reach the OCMW every working day on 0800 1 8400 at following times:
- Monday to Wednesday from 9 a.m. to 12 noon and from 1 p.m. to 4 p.m.
- Thursday from 9 a.m. to 12 noon and from 5 p.m. to 7 p.m.
- Friday: from 9 a.m. to 12 noon and from 1 p.m. to 4 p.m.
Clients are asked to contact their social worker by e-mail or by telephone.
The district offices of the Ostend local police are still closed for the time being. Urgent matters can be discussed by telephone on 059 70 11 11.
For urgent assistance, call 101.
All information regarding the coronavirus and a clear overview with frequently asked questions and answers can be found at https://www.info-coronavirus.be/en/
Multilingual info (AR, PL, DE, RU,...):
Clips in other languages, Flemish sign language and simple language: